Business Process, Projects & Customer Experience Management |
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Expertise in Business Environment:
Education: Master of Business Administration, MBA (University of Dhaka, 2007), Bachelor of Science in Computer Science , BSc. (North South University, 2004) Language: Bengali (Native Language), Fluent in English |
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Professional Experience | ||||||||||||||||||||||||
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Key Experience | ||||||||||||||||||||||||
Business Process
Customer Service
Project Management
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Training & Workshops | ||||||||||||||||||||||||
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- Business Consulting
- Business Process & Procedures
- Contact Center
- Customer Experience
- Channel Development
- Marcom Optimization
- New Business Development
- Network Audit & Optimization
- Operational Excellence
- Performance & Quality
- Product Development
- Strategy & Revenue
- Strategic Rollout Execution
- Technology Network Development
- Technology Architecture
- Technology
- 360° Contact Centre Solution
- Online Survey Software
- Inventory Management Solution
- Trouble Ticketing Solution
- Corporate Webportal
- Knowledge Management Solution
- Resource Scheduling Solution
- Workforce Management Tools
- Sales Force Management
- Customer Relationship Management
- WiFi Billing
- Security/Surveillance System
- Data Centre Infrustructure
- Outsourcing
- Thinklab
- Masterminds