Telecommunication and Project Management Expert |
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Expertise in Telecommunication Environment:
Education: BSc in Electronics and Communication Engineering from American International University of Bangladesh (AIUB) on 2002. Language: Bengali (Native Language), Fluent in English |
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Professional Experience |
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Key Experience |
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Training & Workshops |
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- Business Consulting
- Business Process & Procedures
- Contact Center
- Customer Experience
- Channel Development
- Marcom Optimization
- New Business Development
- Network Audit & Optimization
- Operational Excellence
- Performance & Quality
- Product Development
- Strategy & Revenue
- Strategic Rollout Execution
- Technology Network Development
- Technology Architecture
- Technology
- 360° Contact Centre Solution
- Online Survey Software
- Inventory Management Solution
- Trouble Ticketing Solution
- Corporate Webportal
- Knowledge Management Solution
- Resource Scheduling Solution
- Workforce Management Tools
- Sales Force Management
- Customer Relationship Management
- WiFi Billing
- Security/Surveillance System
- Data Centre Infrustructure
- Outsourcing
- Thinklab
- Masterminds