Expertise in IT Industry:
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Education:MBA (Operational Management, IBA, Dhaka University 2014), B. Sc. In Computer Science (North South University, 2006) | ||
Language:Bengali (Native Language), Fluent in EnglishProfessional Experience: | ||
Aug 2012 – Present | Robi Axiata Ltd. | Manager, System & DB Administration, Technology |
July 2009 – July 2012 | Qubee Bangladesh | IT Infrastructure & Operations Manager |
April 2007 – June 2009 | Warid Bangladesh | Associate IT Specialist |
June 2006 – April 2007 | Agni Systems Ltd. | Assistant System Administrator |
Training, Certifications & Workshops:
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- Business Consulting
- Business Process & Procedures
- Contact Center
- Customer Experience
- Channel Development
- Marcom Optimization
- New Business Development
- Network Audit & Optimization
- Operational Excellence
- Performance & Quality
- Product Development
- Strategy & Revenue
- Strategic Rollout Execution
- Technology Network Development
- Technology Architecture
- Technology
- 360° Contact Centre Solution
- Online Survey Software
- Inventory Management Solution
- Trouble Ticketing Solution
- Corporate Webportal
- Knowledge Management Solution
- Resource Scheduling Solution
- Workforce Management Tools
- Sales Force Management
- Customer Relationship Management
- WiFi Billing
- Security/Surveillance System
- Data Centre Infrustructure
- Outsourcing
- Thinklab
- Masterminds